FAQ
Last updated: 14 September 2026
WHERE CAN NOVE-PRO DELIVER?
We deliver to the destinations made available during checkout. Enter your delivery address to see whether service is available and to view the applicable delivery option, charge and estimate.
WHAT ARE THE DELIVERY TIMES?
Most orders are prepared within 1-3 business days after payment is authorised. Estimated transit is 5-12 business days for United Kingdom orders and 7-20 business days for supported international destinations. These estimates begin after dispatch and may be affected by carriers, customs, weather, public holidays or address issues.
HOW MUCH DOES DELIVERY COST?
Delivery prices depend on the destination, products and available service. The exact charge, including free delivery when offered, is shown before payment. We do not add an undisclosed delivery fee after the order is submitted.
WILL I RECEIVE TRACKING?
When a tracked service is used, we send the tracking information to the email address entered at checkout. It can take up to 48 hours after dispatch for the carrier's first tracking update to appear.
CAN I CANCEL AN ORDER?
Contact support@nove-x.shop as soon as possible. We will try to stop the order, but cancellation cannot be guaranteed once fulfilment or dispatch has started. Eligible UK consumers may also have a statutory right to cancel after delivery, subject to the conditions in our Refund and Return Policy.
CAN I RETURN A PRODUCT IF I CHANGE MY MIND?
Eligible UK consumers generally have 14 days after receipt to notify us that they wish to cancel an online purchase, followed by 14 days to return the product. Legal exceptions apply to certain goods, including personalised, perishable and unsealed hygiene-sensitive products.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact us promptly with your order number, details of the problem and clear photographs or video. We will review the issue and provide the appropriate remedy under applicable law.
DOES NOVE-PRO OFFER EXCHANGES?
We do not operate a general direct-exchange service. If you want a different product, please return the eligible original item in accordance with our policy and place a new order. Faulty or incorrect items may be repaired, replaced or refunded as required by law.
WHICH PAYMENT METHODS CAN I USE?
The payment methods enabled for your order are displayed at checkout. Payment must be authorised before the order can be accepted for fulfilment.
HOW DO I CONTACT NOVE-PRO?
Email: support@nove-x.shop
Telephone: +44 7146195703
Address: 184 High St, Arlesey SG15 6TB, United Kingdom